Non-Discrimination Statement

Non-Discrimination Statement

Discrimination is Against the Law St. Luke’s Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. St. Luke’s Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

St. Luke’s Health:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages
  • If you need these services, please contact the House Supervisor at your facility.
     

If you believe that St. Luke’s Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Baylor St Luke's Medical Center

Attention : Patient Relations Department
6720 Bertner Ave
Houston, Texas 77030
(832)-355-4000
[email protected]

St. Luke’s Health Brazosport

Attn: Patient Safety Officer
100 Medical Drive,
Lake Jackson, TX 77566
(979)-417-0908

Patients Medical Center

Attn: Patient Safety Officer
4600 East Sam Houston Pkwy S,
Pasadena, TX 77505
(713)-948-7059

St. Luke’s Health - Sugar Land Hospital

Attn: Patient Safety Officer
1317 Lake Pointe Pkwy,
Sugar Land, TX77478
(281)-637-7293

St. Luke’s Vintage

Attn: Patient Safety Officer
20171 Chasewood Park Drive
Houston, TX 77070
(832)-534-5000

St. Luke’s The Woodlands

Attn: Patient Safety Officer
17200 St Lukes Way
The Woodlands, TX 77384
(936)-266-2000

St. Luke’s Memorial Lufkin

Attention: Patient Relations Department
1201 West Frank Street
Lufkin, Texas 75904
(936) 639-7599

St. Luke’s Memorial Livingston

Attention: Patient Relations Department
1717 US 59 Loop N.
Livingston, Texas 77351
(936) 329-8718

St. Luke’s Memorial San Augustine

Attention: Patient Relations Department
511 E. Hospital Street
San Augustine, Texas 75972
(936) 639-7362

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, we are available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.