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Thank you for entrusting Lakeside Hospital with your healthcare needs. It is a privilege to care for our neighbors. Our patient-centered care means that you are the most important member of your care team. Our goal is to help you reach the quality of life and wellness that you deserve.
Your patient rights are important to each member of the St. Luke's Health-Lakeside Hospital care team. We want you to have the same care and attention we would want for our families. If you have questions about your care, please ask. We value and protect the following rights for our patients:
St. Luke's Health takes patient safety seriously. Here are important patient safety goals and ways you can help.
For FY26, our Hospital is focusing on improving the safety and quality of our care. We are committed to Patient Safety as a core value of our hospital and have a long term goal of zero preventable harm. Focused performance improvements include but are not limited to: Acute Care and Ambulatory Care Patient Experience, Mortality, Readmissions, Hospital Acquired Infections such as CAUTI, CLABSI, C. Difficile, Patient death or serious injury associated with a fall while being cared for in a healthcare setting, and Stage 3, Stage 4, and unstageable pressure ulcers acquired after admission/presentation to a healthcare setting. For measurable results of our efforts, please review the Hospital Compare website.
If you have a concern about your safety or quality of care, speak with your nurse, physician, or another caregiver. You also may ask for a Patient Services representative.
St. Luke's is committed to helping patients make informed decisions about their care. Our cost estimate tool helps you estimate your out-of-pocket costs for care. It provides cost estimates for at least 300 common medical services and procedures.
While this tool can help you estimate some health care costs, it's important to know that it only provides a partial estimate. The estimate includes the hospital's charges and fees, but it does not include physician fees, such as charges for your emergency room physician, radiologist or anesthesiologist. In addition, your final cost may be higher or lower depending on many factors, including insurance coverage, the length of your stay in the hospital, health complications and recommended treatments ordered by your doctor.
You can also download a list of our standard charges for common medical services and procedures.
For a more complete understanding of your financial responsibility, contact your insurance provider. You may also contact us to speak with a St. Luke's Health - Springwoods Hospital financial counselor and learn about financial assistance options you may be eligible for.
To generate the most accurate estimate for your health care procedure, please have the following information available:
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