For Patients

Thank you for entrusting Lakeside Hospital with your healthcare needs. It is a privilege to care for our neighbors. Our patient-centered care means that you are the most important member of your care team. Our goal is to help you reach the quality of life and wellness that you deserve.

Patient Rights

Your patient rights are important to each member of the St. Luke's Health-Lakeside Hospital care team. We want you to have the same care and attention we would want for our families. If you have questions about your care, please ask. We value and protect the following rights for our patients:

• High-quality care
• A clean and safe environment
• Involvement in your care
• Protection of your privacy
• Planning for continued care when you leave the hospital
• Helping with billing claims

Patient Safety

St. Luke's Health takes patient safety seriously. Here are important patient safety goals and ways you can help.

• Accurate patient identification
  Provide complete and accurate information when you register and expect to verify your name and date of birth throughout your stay with us.
• Correct identification of surgery site
  Actively participate in confirming your identity and type of surgery.
• Medication safety
  Let us know ALL your medications, both prescription and over-the-counter.
• Risk of infection
  Inform your care team if you have a fever, cough, or rash.
• Clear communication
  Be open and thorough about detailing your medical history.
• Falls prevention
  Tell your care team about recent falls, dizziness, or balance issues.

For FY25, our Hospital is focusing on improving the safety and quality of our care.  Focused performance improvements include: Acute Care and Ambulatory Care Patient Experience, Sepsis Mortality, 7 Day Readmissions, Hospital Acquired Infections such as CAUTI, CLABSI, C. Difficile, Patient death or serious injury associated with a fall while being cared for in a healthcare setting, and Stage 3, Stage 4, and unstageable pressure ulcers acquired after admission/presentation to a healthcare setting.

For measurable results of our efforts, please review the Hospital Compare website.

If you have a concern about your safety or quality of care, speak with your nurse, physician, or another caregiver. You also may ask for a Patient Services representative.

Estimate your health care costs

St. Luke's is committed to helping patients make informed decisions about their care. Our cost estimate tool helps you estimate your out-of-pocket costs for care. It provides cost estimates for at least 300 common medical services and procedures.

While this tool can help you estimate some health care costs, it's important to know that it only provides a partial estimate. The estimate includes the hospital's charges and fees, but it does not include physician fees, such as charges for your emergency room physician, radiologist or anesthesiologist. In addition, your final cost may be higher or lower depending on many factors, including insurance coverage, the length of your stay in the hospital, health complications and recommended treatments ordered by your doctor.

You can also download a list of our standard charges for common medical services and procedures.

For a more complete understanding of your financial responsibility, contact your insurance provider. You may also contact us to speak with a St. Luke's Health - Springwoods Hospital financial counselor and learn about financial assistance options you may be eligible for.

Getting Started

To generate the most accurate estimate for your health care procedure, please have the following information available:

• Insurance information, if insured (not required)
• Patient's personal information, including contact information
• The name of your procedure or service

Estimate your costs