For Patients

Thank you for entrusting your healthcare to Patients Medical Center. It’s a privilege to care for our neighbors. Our patient-centered care means that you are the most important member of your care team. Our goal is to help you reach the quality of life and wellness you deserve.

Patient Rights

Your patient rights are important to each member of the St. Luke’s Health–Patients Medical Center care team. We want you to have the same care and attention we would want for our families. If you have questions about your care, please ask. We value and protect the following rights for our patients:

High-quality care
Clean and safe environment
Involvement in your care
Protection of your privacy
Plan for continued care when you leave the hospital
Help with billing claims

Patient Safety

Patients Medical Center takes patient safety seriously. Here are important patient safety goals and ways you can help.

Accurate patient identification
Provide complete and accurate information when you register, and expect to verify your name and date of birth throughout your stay with us.
Correct identification of surgery site
Actively participate in confirming your identity and type of surgery.
Medication safety
Let us know ALL your medications, prescription and over-the-counter.
Risk of infection
Inform your care team if you have a fever, cough, or rash.
Clear communication
Be open and thorough about past medical history.
Falls prevention
Tell your care team about recent falls, dizziness, or balance issues.

For FY25, our Hospital is focusing on improving the safety and quality of our care. Focused performance improvements include: Acute Care and Ambulatory Care Patient Experience, Sepsis Mortality, 7 Day Readmissions, Hospital Acquired Infections such as CAUTI, CLABSI, C. Difficile, Patient death or serious injury associated with a fall while being cared for in a healthcare setting, and Stage 3, Stage 4, and unstageable pressure ulcers acquired after admission/presentation to a healthcare setting.

For measurable results of our efforts, please review the Hospital Compare website.

If you have a concern about your safety or quality of care, speak with your nurse, physician, or another caregiver. You also may ask for a Patient Services representative.

Pricing Transparency

We want to empower you with valuable information to help you and your family make important healthcare decisions. With this tool, you'll be able to find the general price estimate of the procedure you plan to have. Keep in mind that procedure costs can vary and do not include costs charged by others outside the hospital who are involved in a patient’s procedure, such as physicians, radiologists, and anesthesiologists.