For Patients

Thank you for entrusting your care to St. Luke’s Health. Whether you live in the local community or around the globe, as one of the country’s premier health systems, we understand that we are held to a higher standard. We’re grateful to meet that ideal through our renowned physicians, expert healthcare team, dedicated volunteers, and groundbreaking research and medical advances.

Our patient-centered care means that you are the most important member of your care team. Our goal is to help you reach the quality of life and wellness you deserve. Please let us know how we can help.

Patients Rights

Your patient rights are important to each member of the St. Luke’s Health care team. We want you to have the same care and attention we would want for our families. If you have questions about your care, please ask. We value and protect the following rights for our patients:

• High-quality care
• Clean and safe environment
• Involvement in your care
• Protection of your privacy
• Plan for continued care when you leave the hospital
• Help with billing claims

Patient Safety

St. Luke’s Health takes patient safety seriously. Here are important patient safety goals and ways you can help.

• Accurate patient identification
  Provide complete and accurate information when you register, and expect to verify your name and date of birth throughout your stay with us.
• Correct identification of surgery site
  Actively participate in confirming your identity and type of surgery.
• Medication safety
  Let us know ALL your medications, prescription and over-the-counter.
• Risk of infection
  Inform your care team if you have a fever, cough, or rash.
• Clear communication
  Be open and thorough about past medical history.
• Falls prevention
  Tell your care team about recent falls, dizziness, or balance issues.

For FY25, our Hospital is focusing on improving the safety and quality of our care.  Focused performance improvements include: Acute Care and Ambulatory Care Patient Experience, Sepsis Mortality, 7 Day Readmissions, Hospital Acquired Infections such as CAUTI, CLABSI, C. Difficile, Patient death or serious injury associated with a fall while being cared for in a healthcare setting, and Stage 3, Stage 4, and unstageable pressure ulcers acquired after admission/presentation to a healthcare setting.

For measurable results of our efforts, please review the Hospital Compare website.

If you have a concern about your safety or quality of care, speak with your nurse, physician, or another caregiver. You also may ask for a Patient Services representative.